The other day we watched Paddington, the movie, and I hauled out my Paddington Bear which I purchased at Hamley’s of Regent Street (London, UK) in 1978 only to discover that poor bear’s hat is in shocking condition. I also purchased one for my sister, Catherine – hope her hat’s in better shape.
So I emailed customer service at Hamley’s to see if I could get a new hat. Imagine my surprise when the phone rang a few minutes ago and it was Libby from Hamley’s responding to my query! Unfortunately, her best suggestion is to find someone who can make me a new hat as Paddington is no longer made in the UK – as mine was.
Now THAT is extraordinary customer service!