Welcome to the Virtual Alternative, Olivia! by Liz Saunders

Every morning for some time now, my daughter Olivia has called me on her way to work.  It got to the point where my day just didn’t seem right if she hadn’t called. One day back in August, we had our usual call but then shortly afterwards, she called again – very unusual because normallyContinue reading “Welcome to the Virtual Alternative, Olivia! by Liz Saunders”

7 Years Ago Today – February 26, 2011!

February 26th is a bitter sweet day for me.  A day for celebrating – but I didn’t get to participate. Nine years ago, my daughter was missing.  We were all heartbroken and scared beyond words for her safety.    A year earlier, I had contemplated calling the Children’s Aid because I was worried about her andContinue reading “7 Years Ago Today – February 26, 2011!”

WestJet vs Air Canada Vacations: Who has better customer service?

Yesterday morning, while doing my bank and credit card reconciliations, I found a charge by WestJet for $19.17 USD from a recent flight.  I searched everywhere for the receipt and couldn’t find it.  Since I thought there was absolutely no hope of seeing my money again, I tweeted “$19.17 USD for a turkey croissant sandwich? Continue reading “WestJet vs Air Canada Vacations: Who has better customer service?”

You want how much for a teabag?

For years I have been a loyal Starbucks customer, eschewing alternative establishments whenever possible.  My large tea with lactose free milk has been $2.05 for as long as I can remember (before that I think it was $1.95). Imagine my surprise back in late November/early December when I dropped the grandson off at hockey andContinue reading “You want how much for a teabag?”

My favourite: Extraordinary Customer Service

The other day we watched Paddington, the movie, and I hauled out my Paddington Bear which I purchased at Hamley’s of Regent Street (London, UK) in 1978 only to discover that poor bear’s hat is in shocking condition.  I also purchased one for my sister, Catherine – hope her hat’s in better shape. So IContinue reading “My favourite: Extraordinary Customer Service”

Has it really been that long?

You know it’s been too long between blogs when you have to look up your password. Where has the time gone?  Let’s see, last blog, November 6th from Florida.  So, since then we’ve had the drama that is always December, New Years, my birthday and now we’re approaching the doldrums of February. Perhaps time toContinue reading “Has it really been that long?”

Is it Florida or is it Rhus Tox?

Here I sit in the Sunshine State, which is finally sunny after two very cloudy and windy days, and I realize that my scalp doesn’t hurt as much as it has in the past. Hmmm…I took my first dose of Rhus tox (poison ivy) a week ago Monday and my second dose last night (sorry,Continue reading “Is it Florida or is it Rhus Tox?”

Happy Anniversary to me! 10 years in business today.

Wow, where has the last 10 years gone?  It seems like only yesterday that I walked through the doors of the Toronto Business Development Centre to apply for the Self Employment Assistance Program.  We were told to turn our phones off but Siobhan was expecting to give birth to Jaden any second so I refusedContinue reading “Happy Anniversary to me! 10 years in business today.”

Witchy Woman Mach II by Liz Saunders

What’s another name for Witchy Woman?  I need a moniker for Witchy Woman Mach II.  Madam Woo?  Helga Hufflepuff? I thought my previous naturopath came up with some interesting ideas…take Indigo at dusk or dawn when the sky is indigo…but WW Mach II has a whole new level of weird for me. On Thanksgiving MondayContinue reading “Witchy Woman Mach II by Liz Saunders”

Customer Service par Excellence!

Some time ago, I blogged about an example of customer service that stood above the crowd:  when Jennifer of Oust-A-Mouse offered me a second unit, “on loan”, to help battle my cottage mouse problem.  Well, I am extremely happy to report that I have not seen any evidence of mice…no actual critters, no tell taleContinue reading “Customer Service par Excellence!”