WestJet vs Air Canada Vacations: Who has better customer service?

Yesterday morning, while doing my bank and credit card reconciliations, I found a charge by WestJet for $19.17 USD from a recent flight.  I searched everywhere for the receipt and couldn’t find it.  Since I thought there was absolutely no hope of seeing my money again, I tweeted “$19.17 USD for a turkey croissant sandwich? Continue reading “WestJet vs Air Canada Vacations: Who has better customer service?”

You want how much for a teabag?

For years I have been a loyal Starbucks customer, eschewing alternative establishments whenever possible.  My large tea with lactose free milk has been $2.05 for as long as I can remember (before that I think it was $1.95). Imagine my surprise back in late November/early December when I dropped the grandson off at hockey andContinue reading “You want how much for a teabag?”

My favourite: Extraordinary Customer Service

The other day we watched Paddington, the movie, and I hauled out my Paddington Bear which I purchased at Hamley’s of Regent Street (London, UK) in 1978 only to discover that poor bear’s hat is in shocking condition.  I also purchased one for my sister, Catherine – hope her hat’s in better shape. So IContinue reading “My favourite: Extraordinary Customer Service”

Has it really been that long?

You know it’s been too long between blogs when you have to look up your password. Where has the time gone?  Let’s see, last blog, November 6th from Florida.  So, since then we’ve had the drama that is always December, New Years, my birthday and now we’re approaching the doldrums of February. Perhaps time toContinue reading “Has it really been that long?”

Customer Service par Excellence!

Some time ago, I blogged about an example of customer service that stood above the crowd:  when Jennifer of Oust-A-Mouse offered me a second unit, “on loan”, to help battle my cottage mouse problem.  Well, I am extremely happy to report that I have not seen any evidence of mice…no actual critters, no tell taleContinue reading “Customer Service par Excellence!”

Another example of great customer service: Paragon Travel

I write a lot about good customer service because it so often goes unnoticed in our busy world.  Paragon Travel deserves recognition. Thursday I flew to St. John’s, Newfoundland for my annual trip to visit our property manager.  On June 21st I had the major surgery on both feet (as you know).  I was ledContinue reading “Another example of great customer service: Paragon Travel”

Of course you don’t need a wheelchair! by Liz Saunders

I don’t need a wheelchair?  Are you kidding?  What else can go wrong? No matter who I asked prior to my surgery “Am I going to need a wheelchair?” the answer was categorically “no”.   Clearly none of these people have had a total toe bi-lateral arthroplasty.  I was told I would need crutches to getContinue reading “Of course you don’t need a wheelchair! by Liz Saunders”

Water or Mice: opening the cottage 2013

What a glorious weekend for opening the cottage!  Sunny, temperature in the 20’s, no bugs to speak of and ridiculously high water levels.  Apparently it’s a 100 year high water level. The road from town to the cottage is actually closed unless you’re “local” which everyone out here is because it’s the only road inContinue reading “Water or Mice: opening the cottage 2013”

Creating a Safe Environment by Liz Saunders

On Friday I wrote about a nasty experience during Jaden’s swimming lesson.  At the time, I was told I needed to speak to the Crescent Town Club’s General Manager, A.N.   Today, since I had to go to Olivia’s and feed feline horribilous, I thought “I’ll kill two birds with one stone and see if A.N.Continue reading “Creating a Safe Environment by Liz Saunders”

Swimming Lessons Shouldn’t be Dangerous! by Liz Saunders

A few years ago, Daughter Olivia moved into the complex known as Crescent Town.  At the time, I was worried because when I was her age, Crescent Town was not a place I would have even gone, let alone lived.  But she’s been very happy there and she’s never been mugged. So last fall, afterContinue reading “Swimming Lessons Shouldn’t be Dangerous! by Liz Saunders”