WestJet vs Air Canada Vacations: Who has better customer service?

Yesterday morning, while doing my bank and credit card reconciliations, I found a charge by WestJet for $19.17 USD from a recent flight.  I searched everywhere for the receipt and couldn’t find it.  Since I thought there was absolutely no hope of seeing my money again, I tweeted “$19.17 USD for a turkey croissant sandwich? Continue reading “WestJet vs Air Canada Vacations: Who has better customer service?”

It all boils down to customer service! by Liz Saunders

The trip is over.  I type this sitting on the floor of the plane because we’ve got the best leg room ever  right beside the emergency exit.  But I’ve never seen this much leg room, it’s awesome.  One of the best things of this trip. The ship was quite impressive compared to the tug boatContinue reading “It all boils down to customer service! by Liz Saunders”

An interesting month… by Liz Saunders

Where did the last month go? Back at the beginning of September (I know, that was 2 months ago) I signed up a new virtual client, who was actually someone for whom I had worked as a subcontractor for a colleague, a few years ago.  Great fun, booking appointments, talking to lots of people onContinue reading “An interesting month… by Liz Saunders”

Travelling to Newfoundland – for 24 hours

Well, finally a reason to like my MacBook Air…it fits on the tray of an airplane seat – even when the seat in front of me is reclining as far back as it can go. I am about a third of the way to St. John’s. The man beside me is sleeping, the man acrossContinue reading “Travelling to Newfoundland – for 24 hours”