Tag Archives: Crescent Town Club

Creating a Safe Environment by Liz Saunders

On Friday I wrote about a nasty experience during Jaden’s swimming lesson.  At the time, I was told I needed to speak to the Crescent Town Club’s General Manager, A.N.   Today, since I had to go to Olivia’s and feed feline horribilous, I thought “I’ll kill two birds with one stone and see if A.N. is in the office”.

On arrival at the pool office, I ran into Ken who had been my witness and instrumental in calming the situation down on Friday.  He took me into A.N.’s office and we had a meeting.  Both A.N. and Ken agreed that the other woman’s behaviour was outrageous and they will be happy to help the police in figuring out who she is.  They have a zero tolerance policy in place which they want to enforce as well, so they have every interest in finding her too.  They had a really good picture of her from their security system and I confirmed that it was the woman in question.  Apparently it shouldn’t be long before she’s identified.

We then discussed possible solutions to dealing with the issue of getting Jaden in and out of his swimming lessons…which I’m pleased to say can now continue.   I think that they were very pleased that I was not trying to ramrod what I wanted through, but was willing to work with them and be as reasonable as possible.  They clearly understand that this is an issue and that it’s an issue that will continue to grow, rather than diminish.

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Filed under bullies, customer service, family, lessons, swimming, Virtual Assistant