My favourite: Extraordinary Customer Service

The other day we watched Paddington, the movie, and I hauled out my Paddington Bear which I purchased at Hamley’s of Regent Street (London, UK) in 1978 only to discover that poor bear’s hat is in shocking condition.  I also purchased one for my sister, Catherine – hope her hat’s in better shape. So IContinue reading “My favourite: Extraordinary Customer Service”

Happy Anniversary to me! 10 years in business today.

Wow, where has the last 10 years gone?  It seems like only yesterday that I walked through the doors of the Toronto Business Development Centre to apply for the Self Employment Assistance Program.  We were told to turn our phones off but Siobhan was expecting to give birth to Jaden any second so I refusedContinue reading “Happy Anniversary to me! 10 years in business today.”

Customer Service par Excellence!

Some time ago, I blogged about an example of customer service that stood above the crowd:  when Jennifer of Oust-A-Mouse offered me a second unit, “on loan”, to help battle my cottage mouse problem.  Well, I am extremely happy to report that I have not seen any evidence of mice…no actual critters, no tell taleContinue reading “Customer Service par Excellence!”

Another example of great customer service: Paragon Travel

I write a lot about good customer service because it so often goes unnoticed in our busy world.  Paragon Travel deserves recognition. Thursday I flew to St. John’s, Newfoundland for my annual trip to visit our property manager.  On June 21st I had the major surgery on both feet (as you know).  I was ledContinue reading “Another example of great customer service: Paragon Travel”

Water or Mice: opening the cottage 2013

What a glorious weekend for opening the cottage!  Sunny, temperature in the 20’s, no bugs to speak of and ridiculously high water levels.  Apparently it’s a 100 year high water level. The road from town to the cottage is actually closed unless you’re “local” which everyone out here is because it’s the only road inContinue reading “Water or Mice: opening the cottage 2013”

Swimming Lessons Shouldn’t be Dangerous! by Liz Saunders

A few years ago, Daughter Olivia moved into the complex known as Crescent Town.  At the time, I was worried because when I was her age, Crescent Town was not a place I would have even gone, let alone lived.  But she’s been very happy there and she’s never been mugged. So last fall, afterContinue reading “Swimming Lessons Shouldn’t be Dangerous! by Liz Saunders”

No Pictures Allowed! by Liz Saunders

Have you ever taken a picture in a grocery store so that you could remember something, possibly research it, or in my case call a friend and say “what the heck is this and how do you cook it?”? I’ve done it lots of times.  I used to drive my friend Bruce buggy because IContinue reading “No Pictures Allowed! by Liz Saunders”

Oust-A-Mouse Bait House Exemplifies Exceptional Customer Service by Liz Saunders

Back in the fall, our friends, Wendie and Hugh, came down to Toronto and we went to the Cottage Life Show.   While we were wandering around, I saw a booth displaying various types of insulation and I stopped to chat.  One of my questions was:  is your insulation mouse proof?  The response:  Are you kidding?  Nothing’sContinue reading “Oust-A-Mouse Bait House Exemplifies Exceptional Customer Service by Liz Saunders”

I’ve been instructed to be creative!

Where has the month gone?  I can’t believe I actually managed to type a blog back on January 5th, what with my hand still being really sore from surgery but I guess being pissed off helped.  Thanks to Witchy and some homeopathic remedies, I’m healing well and will be back into the blogging chair soon.Continue reading “I’ve been instructed to be creative!”

ACANAC…Don’t trust them and don’t sign up with them! by Liz Saunders

We moved to our condo a year and a half ago.  At that time, I took the opportunity to switch from Rogers (who I had always hated dealing with) to Distributel DSL.  Turned out that Distributel was no better (ISP-wise) but they were nicer to deal with.  So in October, out of desperation to get myContinue reading “ACANAC…Don’t trust them and don’t sign up with them! by Liz Saunders”