Tag Archives: mice

Water or Mice: opening the cottage 2013

What a glorious weekend for opening the cottage!  Sunny, temperature in the 20’s, no bugs to speak of and ridiculously high water levels.  Apparently it’s a 100 year high water level.

one of 2 government docks under water

one of 2 government docks under water

The road from town to the cottage is actually closed unless you’re “local” which everyone out here is because it’s the only road in and out of town.

While running around taking pictures for Facebook so my kids could see how crazy the water is, I met the new neighbour, Dave.  He lives in the Pride of Muskoka house and works at Pride of Lake of Bays.  Seems like a very nice guy.  For the record, Pride of Muskoka is substantially under water.

The cottage however was completely untouched by the high water levels as we’re on a hill so we’re lucky that way.

Last fall Jennifer at Oust-a-Mouse loaned me a second O-a-M unit to see if we could get the mouse population under control so it was with great oustamouseanticipation that I started on a mouse poop expedition.  Since we didn’t install it until the week between Xmas and New Year’s it’s hard to say for sure – at this point – whether it helped but, Jennifer had said “bleach everything” so I started cleaning – with bleach – so that I could get the fridge up and running, etc.

Turns out it was a good thing that I was cleaning with bleach instead of water because on day 3 (Sunday a.m.) we still have no running water.  We do have a lot of very clean surfaces though.  Unfortunately, have not been able to move the fridge single handed to bleach under/behind it and check the wiring – that will have to wait until water is running.

As husband, Joe, struggles on with the water situation (I’m staying out of the way as he’s agitated), I’m trying to find more areas to bleach and enjoying watching the bird that’s building it’s nest under the eave again, right outside the kitchen window.

So, this week will be the real test – will there be mouse poop next week?  Fingers crossed that the answer is a resounding NO!!!

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Oust-A-Mouse Bait House Exemplifies Exceptional Customer Service by Liz Saunders

Back in the fall, our friends, Wendie and Hugh, came down to Toronto and we went to the Cottage Life Show.   While we were wandering around, I saw a booth displaying various types of insulation and I stopped to chat.  One of my questions was:  is your insulation mouse proof?  The response:  Are you kidding?  Nothing’s mouse proof.  They will eat anything…wood…steel wool…insulation laced with arsenic.  Nothing keeps mice out.  But there will be a presentation at 3:30 pm over there about how to mouse proof your cottage.

Fabulous, I thought and wandered “over there” at the appropriate time.  To my surprise, the presentation was by Jennifer Cambray, the President of JNC Innovations and she was talking about Oust-A-Mouse Bait House.  I say surprise because I had already had an Oust-A-Mouse Bait House at my cottage for a few years and I couldn’t say that it had really helped.  I still had mice everywhere I’d ever had them.  Jennifer’s presentation was both very interesting and quiet scary (Deer mice, Hantavirus) and she was fielding questions as the expert she is.

oustamouse

One woman was being quite rude in her challenges to Jennifer and Jennifer handled it like a pro.  Never having been one for confrontation, I decided to wander over to the Oust-A-Mouse booth and speak to her quietly.  She was held up for some time after her talk so I spoke to her husband who gave me Jennifer’s card and suggested I contact her directly.

This is where the incredible customer service comes in.  I contacted Jennifer a couple of days later (after the Cottage Life Show was done and she was home).  I told her that we had seen no appreciable difference after using an Oust-A-Mouse for a number of years and going through copious amounts of poison.  After a discussion of where it was, how I was using it, how much poison, etc., her response:  Then you probably have such a large infestation that you need another bait house which I will send to you free of charge.  If it works, you can pay me for it!

But that wasn’t all.  As she visits Bracebridge regularly, she dropped the bait house off at Wendie and Hugh’s for me.  She also included some rat poison – just to make sure I was using the right stuff –  and gave me instructions on exactly where to put it.

Now this is where it gets even crazier:  If I’m not mistaken, she also offered to drop by the cottage in the spring to help me make sure I had everything set up right and make sure I had bleached everything that needed to be bleached, stopped up holes, etc.   I was already so blown away by her offer to send me a bait house without payment in advance that I could have misunderstood that part.

In any event, between Xmas and New Years off we went to the cottage with our 2nd bait house to place under the bathroom.   Topped up the poison in Oust-A-Mouse bait house number 1 while we were there and then couldn’t get out of the driveway (a whole other story).

So, the days are getting longer and it’s only a matter now of a few weeks (okay, maybe 7 or 8) and we’ll be able to go see how the mice did over the winter.

But in the meantime, I have Jennifer’s card on my desk as a constant reminder of what truly exceptional customer service (not to mention standing behind your product) is all about and I strive daily to give the same to my clients.

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Filed under customer service, The Virtual Alternative, Virtual Assistant