I write a lot about good customer service because it so often goes unnoticed in our busy world. Paragon Travel deserves recognition.
Thursday I flew to St. John’s, Newfoundland for my annual trip to visit our property manager. On June 21st I had the major surgery on both feet (as you know). I was led to believe I would be substantially more recovered than I am, however Wednesday when I was doing some “running” around, I realized that there was no way I was going to be able to stand in lines at the airport…or walk substantial distances to my Gate (which in my life I knew would be at the far end of the airport).
So at 4:50 p.m. Wednesday I emailed Paul at Paragon Travel and said “Paul, is it way too late to try to organize a wheelchair for tomorrow?” My flight was at 8 a.m. so I figured he would laugh at me.
Nope, no laughing, he got on the phone and sat on hold for an hour…and got me wheelchairs in both airports both coming and going! Now Paul’s shift is over at 5:30 but he stuck it out until he had accomplished what he set out to do.
Paul could have completely ignored by email, pretended he didn’t see it, but that is not the service that Paragon Travel provides. in the beginning, Paul worked with me to make sure I got flights that worked for me, getting me to St. John’s as early as possible and back from St. John’s early enough to actually still make it to the cottage on Friday. I couldn’t find them when doing the research myself. This final request was above and beyond and ridiculously last minute of me.
But once again, Paul and Paragon Travel came through for me. As someone who has never used a travel agent before, I now completely understand the value of using a travel agent and will highly recommend them to anyone needing travel assistance and a pleasant experience.
Way to go Paragon Travel!
The baby in the row behind me and on the other side of the aisle has been grizzly since we took off (but I can’t really blame him because my ears are popping too); the guy in the seat behind me is too tall for an economy seat so he’s been bumping my chair every few minutes for the last 2 plus hours – very annoying; and the gal in front of me is reclined as far as one can recline. But it’s -43 degrees Celsius outside so it could be worse…the window could be open.
One of the first things that happened on board was the offer of food…not a great thing for me. The menu included all kinds of food I couldn’t eat:
So I had to settle for snacks, which I could eat:
I’m returning home after what, I would have to say, was a very successful trip to visit our rental properties on Conception Bay, Nfld. I have figured out how to get rid of one tenant who is filthy (thanks to mein host at The Spaniard’s Room – a great B&B in Spaniard’s Bay. This was my second visit to The Spaniard’s Room because we had such an amazing experience last year when we stayed for a week) which my property manager will carry out AFTER collecting his rent on August 1st. Unfortunately she tells me that we are going to have to send a professional cleaning crew in to fumigate the apartment – enough said. Definitely time for him to go.
On a positive note, I met with our new tenant, who seems very nice and reconnected with 2 of our long-standing tenants who are terrific.
Had a great dinner last night including my first ever taste of moose! Still haven’t seen a moose in the flesh – which is probably just as well when hurtling down the highway at 120 because I had a plane to catch and I left late (I’m sure my husband will be astonished to read that) – but now at least I’ve tasted one. Last year it was cod steak, which was to die for.
Got to the airport and I had gone $100 worth over my kilometre allowance. Thanks to the staff at Thrifty who couldn’t help me with it this year, but told me how to handle that next year to avoid extra charges.
All in all, I had a great time and thoroughly look forward to my annual visits to The Rock and am so grateful that I own property there, which gives me the excuse I need to visit. Thank you Yvonne, Greg, Lorraine, Wilf and Betty for once again, making my visit memorable.
Well, finally a reason to like my MacBook Air…it fits on the tray of an airplane seat – even when the seat in front of me is reclining as far back as it can go.
I am about a third of the way to St. John’s. The man beside me is sleeping, the man across the aisle from me has a terrible cough (great, eh?); Les Miserables is getting tedious because Victor Hugo is describing the Battle of Waterloo in great detail. But at least I got an aisle seat so I can move around if I have to.
Apparently one of the requirements to work at Toronto International Airport is being a jerk (I would use a stronger word but it’s a family blog) and I wouldn’t want the Swear Police (Jaden) to put me in jail.
But at least Toronto International has joined the 21st century and the wifi is free. It wasn’t all that many years ago when travelling back and forth between St. John’s and Toronto when the wifi in St. John’s was free and in Toronto it was $9.95 plus tax. So, just before boarding I was able to check my email and send updates to a couple of clients before shutting down. When I arrive in Newfoundland, before getting my rental car, I will get back on the internet to check for updates – I’m expecting at least one important update from a client and will have to book an appointment for her at 11 a.m. EST.
That’s the beauty of being a Virtual Assistant. I can be anywhere as long as I have an internet connection. And these days they are everywhere (even Toronto International Airport). So, I will take 10 minutes at the airport to get on line, bring myself and my clients up to date, get my car and be off to Spaniard’s Bay. Maybe even upload this post.