Tag Archives: travel

Is it Florida or is it Rhus Tox?

Here I sit in the Sunshine State, which is finally sunny after two very cloudy and windy days, and I realize that my scalp doesn’t hurt as much as it has in the past.

Hmmm…I took my first dose of Rhus tox (poison ivy) a week ago Monday and my second dose last night (sorry, Witchy Woman Mach II, I fell asleep Monday night before taking my second dose) and was way too busy getting ready to go away to pay any attention to how my head felt.  But after 5 days in Florida, I think it feels better.  But why?  Rhus tox?  Vacation?  Florida sun, I mean wind?

Guess I won’t know for sure until I get home.

It sort of makes sense in a weird, homeopathic kind of way that something that makes you itchy after full contact (poison ivy), could be used to deal with itch in a very low homeopathic dose.  After all, I take a copper derivative (copper can cause convulsions) to deal with my restless leg syndrome.

So, while I floss my ulna nerve, stretch and pull my toes, I will also hope that the Rhus tox really is the answer.

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Filed under Health, Homeopathy, Restless Leg Syndrome, travel

Another example of great customer service: Paragon Travel

I write a lot about good customer service because it so often goes unnoticed in our busy world.  Paragon Travel deserves recognition.

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Thursday I flew to St. John’s, Newfoundland for my annual trip to visit our property manager.  On June 21st I had the major surgery on both feet (as you know).  I was led to believe I would be substantially more recovered than I am, however Wednesday when I was doing some “running” around, I realized that there was no way I was going to be able to stand in lines at the airport…or walk substantial distances to my Gate (which in my life I knew would be at the far end of the airport).

So at 4:50 p.m. Wednesday I emailed Paul at Paragon Travel and said “Paul, is it way too late to try to organize a wheelchair for tomorrow?”  My flight was at 8 a.m. so I figured he would laugh at me.

Nope, no laughing, he got on the phone and sat on hold for an hour…and got me wheelchairs in both airports both coming and going!  Now Paul’s shift is over at 5:30 but he stuck it out until he had accomplished what he set out to do.

Paul could have completely ignored by email, pretended he didn’t see it, but that is not the service that Paragon Travel provides.  in the beginning, Paul worked with me to make sure I got flights that worked for me, getting me to St. John’s as early as possible and back from St. John’s early enough to actually still make it to the cottage on Friday.  I couldn’t find them when doing the research myself.  This final request was above and beyond and ridiculously last minute of me.

But once again, Paul and Paragon Travel came through for me.  As someone who has never used a travel agent before, I now completely understand the value of using a travel agent and will highly recommend them to anyone needing travel assistance and a pleasant experience.

Way to go Paragon Travel!

 

 

 

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The Magic of Disney, Harry Potter and Jaden by Liz Saunders

It’s been a very tiring week.  Vacations are supposed to be relaxing.  Not so with a 9 year old in tow and theme parks to do.

Theme parks every other day should be doable, right?  And physically it wasn’t bad (okay, I lie, my feet were killing me at the end of each day).  Thank goodness for the special pass we could get at both Disney’s Magic Kingdom and Universal Studios, which probably saved us 8 hours in various line ups over 2 (and a bit) days.

It was more the auniversal-new-logo-11-2010ngst and anxiety which were difficult to deal with and exhausting.   Between the bragging “I’ve done Leviathan at Canada’s Wonderland” (I don’t think it’s true, I don’t think he’s tall enough) to the fretting “is this fast?  Does it drop far?  Does it go upside down?” to the  “I’m scared, I don’t want to do this…are you sure it doesn’t go upside down?” to the eventual “I wasn’t scared…that was boring”.

Didn’t seem to matter that we were at Disney…”everything here is for children buddy, nmagic-kingdomothing is going to be too scary” (okay, okay, Space Mountain was pretty scary – but other than that…) followed by Universal where the scary rides were pretty darned obvious and a certain 9 year old would say “you guys are SO chicken that you wont go on that” (The Hulk, Drop Zone).

IMG_0539[1]But I got to try Butterbeer and Pumpkin Juice, visit Hogwarts and Hogsmeade; Jaden enjoyed Jurassic Park (particularly the water ride), Harry Potter (he has an official wand), Shrek, something about Minions and Gru, the Cat in the Hat and all the other lovable (and not so lovable) characters that inhabit the wonderlands that are the Orlando theme parks.

IMG_0544And so it ends.  We had a visit with Auntie Olivia, Bryan, Uncle Bruce, Aunt Betty, all day rain, all day cold and a couple of days that were warmish and sunny.  No relaxing by the pool, no sitting quietly in the sun, but a little boy who had a very memorable adventure in Florida.

And that’s what it should be all about.

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Advantage Car Rentals redeems itself – with good customer service! by Liz Saunders

I recently blogged about our “interesting” experience with Advantage Car Rental in Fort Lauderdale.  Well, having said “don’t use this company”, I take it back.

Joe did the research to discover that Advantage Car Rental is owned by Hertz.   He also found the email addresses for Vice President of Hertz, Brian Dickerson and Senior Vice President, Global Customer Care of Hertz, Joseph Eckroth on Trip Advisor.  So we crafted a carefully worded and clear email to them.

That email was sent on Friday.  Apparently we got Mr. Eckroth’s attention.  This is the response Joe got on Tuesday:

Dear Mr. McManus:

Mr. Eckroth has asked that I investigate the situation you wrote about and respond directly to you.

First of all, let me express my sincere apology as well for the difficulties you encountered in Ft. Lauderdale.  I can certainly understand your frustration and disappointment with Advantage and I’m sorry for the inconvenience this caused you while you were trying to enjoy your travels in Florida.  There really is no excuse for the lack of service and assistance you received.  I can assure you that your comments will be forwarded to the appropriate parties to ensure corrective action is taken.

After reviewing the rental record, the contract had not yet been closed by the location.  I have credited the upgrade fee on the billing and closed the contract.  The total amount billed will be $***.**.

Thank you for taking the time to let us know about your experience.  We value your business and hope you will give us the opportunity to regain your confidence in Advantage.

Sincerely,

Sharon Rose

EXECUTIVECUSTOMERSERVICE
The Hertz Corporation | 225 Brae Blvd, Park Ridge, New Jersey 07656
executivecustomerservice@hertz.com | www.hertz.com

Not only has the extra charge been reversed, the amount being charged to our credit card is $22 less than we expected to have to pay!!!   You absolutely can NOT argue with that customer service.

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Homeopathics, Rx and Cuba – Who knew? by Liz Saunders

In preparation for our vacation, I made a trip to Riverdale Homeopathy on the Danforth to pick up some Calcarea Phorphoric.  This is the most amazing stuff that Witchy Woman suggested I take for pain relief for my arthritis.  The one thing I know about Florida is that while there’s a Dollartree, CVS, Publix, Walgreen or Winn Dixie on every corner, finding a purveyor of homeopathic remedies would be more difficult than finding the proverbial needle in a haystack.

During the purchase, I said something to the young lady behind the counter about how Calc Phos is better than Tylenol 3 for my thumbs and out from a back room popped Ananda, proprietress of RH.  Turns out Ananda is putting together a documentary on the efficacy of homeopathics so we got into quite a discussion about them and my journey.

As she was very interested in what I’m doing, I mentioned that my naturopath (that’s you Witchy Woman) had specifically recommended Riverdale Homeopathy when I needed to purchase the B.C. and Ananda knew immediately that if WW was a student at CCNM, then she had to be a student of Dr. Ken L. or one other doctor.  She hit that nail squarely on the head as I see Dr. Ken every time I see WW.

When I mentioned that I was writing a blog about my B.C. experience, Ananda expressed some interest in reading it, so I gave her my The Virtual Alternative business card so she could check it out.  When we talked about what a VA could do, she mentioned that she knew of a pharmaceutical company in Cuba that might need a virtual assistant.  That’s when I told her I was also “Liz of iTMG” – one of my clients who happens to be her webmaster – and I was sure Jason would give me a reference.

So, who knows…pain relief, less itch…and a client in Cuba?

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Filed under Health, Homeopathy, The Virtual Alternative, travel, Virtual Assistant

Travelling to Newfoundland – for 24 hours

Well, finally a reason to like my MacBook Air…it fits on the tray of an airplane seat – even when the seat in front of me is reclining as far back as it can go.

I am about a third of the way to St. John’s. The man beside me is sleeping, the man across the aisle from me has a terrible cough (great, eh?); Les Miserables is getting tedious because Victor Hugo is describing the Battle of Waterloo in great detail.   But at least I got an aisle seat so I can move around if I have to.

Apparently one of the requirements to work at Toronto International Airport is being a jerk (I would use a stronger word but it’s a family blog) and I wouldn’t want the Swear Police (Jaden) to put me in jail.

But at least Toronto International has joined the 21st century and the wifi is free. It wasn’t all that many years ago when travelling back and forth between St. John’s and Toronto when the wifi in St. John’s was free and in Toronto it was $9.95 plus tax. So, just before boarding I was able to check my email and send updates to a couple of clients before shutting down. When I arrive in Newfoundland, before getting my rental car, I will get back on the internet to check for updates – I’m expecting at least one important update from a client and will have to book an appointment for her at 11 a.m. EST.

That’s the beauty of being a Virtual Assistant. I can be anywhere as long as I have an internet connection. And these days they are everywhere (even Toronto International Airport). So, I will take 10 minutes at the airport to get on line, bring myself and my clients up to date, get my car and be off to Spaniard’s Bay. Maybe even upload this post.

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